1. Shipping

For orders within Australia we charge a flat rate of $15.
For other international orders we charge a rate of $60+.
Shipping costs vary depending on your shipping address. Orders will be sent within two business days of processing your order.
Orders are sent during business hours between Monday to Friday. Purchases made on weekends or public holidays will be processed on the following business day.
All Australian orders are shipped via Australia post. Shipping is not covered by insurance.
Once your order has been processed you will receive an order confirmation via email. You will receive a second email notifying you when your order has been shipped, including a tracking number.
 

2. Returns Policy

If you are not happy with your purchase please return it to us in its original and un-used condition. Returns must be made within 14 days. We will either send you replacement goods or refund you the purchase price.
Parcels that are returned to Scottie Store remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you:
  *   send your returns using a recorded, tracked or 'signed for service post';
  *   that you retain proof of postage; and
  *   that you clearly label your parcel as return.
Scottie Store will refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you received it, please notify us within 14 days of receipt.
Send your request to: info@scottie-store.com
 

3. Payments

We accept Visa and MasterCard credit card payments.
All prices include GST. All product prices and payments made on this site are in Australian Dollar Currency ($AUD).
Please contact info@scottie-store.com if you are experiencing any difficulties.

4. Privacy

Scottie Store respects your personal information and only uses such information to provide you with the best customer service possible. We do not share your personal information with any third party. We may use your email address to send our email newsletters or other announcements regarding promotions and new products. Should you wish to no longer receive these communications please unsubscribe using the link in one of our email communications or contact us directly. If you wish to update your details in our database email us at info@scottie-store.com

5. Thread Counts

Contrary to the belief that the quality of a sheet can be determined solely by its thread count, flax linen has a very low count due to the thickness of the fibres. This gives the fabric its distinctive loose weave, making it far more breathable and durable than finer cottons. It also means the fabric becomes softer and more comfortable the more you wash it.

6. Gift Vouchers

Our vouchers come with their own unique voucher code to use at our checkout process.
Each voucher lasts 6 months. If you wish to extend your voucher, please contact us at info@scottie-store.com
If you want us to send the voucher straight to your loved one, please email the us their details.